CPA Practice Advisor

SEP 2018

Today's Technology for Tomorrow's Firm.

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SEPTEMBER 2018 ■ www.CPAPracticeAdvisor.com 3 FROM THE EDITOR GAIL PERRY, CPA Editor-in-Chief gail.perry@cpapracticeadvisor.com @gperrycpa Owning Your Mistakes: Is Autocorrect Our Enemy? Or Are We Our Own Enemies? How many times (or maybe I should ask, How many times a day…) does your computer or your phone autocorrect your typing to something that is troublesome, embarrassing, confusing, hilarious, incomprehensible, or maybe even all of those at once? As an editor, I feel like I should be extra diligent about rereading anything I type before I hit that Send or Publish button. And yet… I still get into autocorrect trouble on a regular basis. Anyone can make mistakes, and pretty much everyone does. But we had a fighting chance before email and smart phones. In the good old days an office assistant typed documents and memos, and then they were read over once or twice before they got signed and stamped and went in the mailbox. In lieu of texting, we relied on phone calls and talking to people, so the crazy misspelling mistakes that happen today in rapid-fire texting didn’t have a chance to creep into our conversations. That’s not to say mistakes weren’t made, and, actually, when we did make a mistake, we really didn’t have anyone to blame but ourselves. Today, we can blame autocorrect, and so, in a way, autocorrect is our friend. Who hasn’t pointed a finger at autocorrect when in fact we ourselves made the mistake? “Oh, autocorrect must have done that – I would never have misspelled your name myself!” Today it’s on us to make sure our communications are clear and correct before we send them on their way to recipients. Which brings me to the issue of dealing with mistakes in general. Frequently people make mistakes and then try to cover up the problem (I can think of some politicians…). When we engage in a Watergate-style coverup, we hope we can get away with the mistake, we won’t get caught, we worry about the consequences, how it might impact our job, our client relationships, our role in our workplace. Sometimes it seems easier to point fingers or to make excuses, blaming autocorrect or someone/something else. Maybe it’s because I’m taking pain meds today to combat this morning’s tooth extraction (so sad, I’ll miss that tooth – we’ve been together for a long time), but I think it makes sense to take the medicine, accept the blame, admit your errors. For one thing, you relieve yourself of the guilt when you are no longer carrying around the baggage of trying to remember who you told what about the problem. Face your problem, and then it starts to go away. Once you own the problem, you can start working on a solution. Hide from the problem, and then not only do you have to continue the charade of deflecting blame, but it’s more difficult to own the solution, because you’re trying to solve a problem that you’re claiming isn’t yours in the first place. It gets complicated, and you can unravel that complication by just saying, yes, I did this. Maybe this problem is going to cost you your job. Maybe you’ll lose a client or a friend. But your honesty will serve you better than hiding behind your guilt. A fresh start with a clear conscience will feel better than the mask of insincerity. ■ — Gail Perry, Editor-in-Chief Published by Endeavor Business Media PO Box 803 | 1233 Janesville Ave. | Fort Atkinson, WI 53538 | 920-563-6388 | 800-547-7377 VOLUME 28, NUMBER 8 Publisher: Barry Strobel Editor-in-Chief: Gail Perry, CPA Managing Editor: Isaac M. O'Bannon National Sales Manager: Lou Meszoros Columnists: Ken Berry, JD Doug Sleeter Jim Boomer, CPA.CITP Kristy Short Randy Johnston Garrett Wagner, CPA.CITP Roman H. Kepczyk, CPA.CITP Paul McDonald Amy Vetter, CPA.CITP, CGMA Becky Livingston Reviewers: Mary Girsch-Bock John Higgins, CPA Art Director: Rhonda Cousin Site Manager: Lester Craft Production Manager: Barb Evenson Audience Development Manager: Ella Dean Today's Technology for Tomorrow's Firm CPA Today's Technology for Tomorrow's Firm NSA Practice Advisor (USPS 017-576), (ISSN 2160-8725 print; ISSN 2160-8733 online) is published six times per year (February, April, June/July, August, October and December) by Endeavor Business Media, incorporating two editions known as CPA Practice Advisor and NSA Practice Advisor. Periodicals postage paid at Fort Atkinson, WI 53538 and additional mailing offices. POSTMASTER: Send address changes to Practice Advisor, PO Box 3257, Northbrook, IL 60065-3257. Canada Post PM40612608. 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Editorial Advisory Board: Jim Bourke, CPA.CITP, CGMA, CFF Jim Boomer, CPA.CITP, CGMA, MBA Bob Cedergren, CPA.CITP, CGMA, CISA Randy Johnston, MCS Rene Lacerte Greg LaFollette, CPA.CITP, CGMA Donny Shimamoto, CPA.CITP, CGMA Doug Sleeter Sandra Wiley, PHR, SPHR ENDEAVOR BUSINESS MEDIA CEO: Chris Ferrell Chief Revenue Officer: Scott Bieda VP, Production Operations: Curt Pordes VP, Technology: Eric Kammerzelt Executive Vice President: Gloria Cosby Director of Digital Business Dev.: Lester Craft Director of Finance: Jessica Klug Subscription Customer Service 877-382-9187; 847-559-7598 Circ.CPA@omeda.com PO Box 3257, Northbrook IL 60065-3257 Article reprints: Brett Petillo Wright's Media 877-652-5295, ext. 118 bpetillo@wrightsmedia.com List Rentals: Elizabeth Jackson email: ejackson@meritdirect.com phone: 847-492-1350 ext. 18 fax: 847-492-0085

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